Privacy Policy

1. Introduction & Company Identity

Summit Services Co. (“Summit Services Co.,” “we,” “us,” or “our”) is a locally owned home and commercial services company based in Austin, Texas, providing HVAC, plumbing, electrical, remodeling, and related services. We are licensed and insured for the trades we perform.

This Privacy Policy describes how Summit Services Co. collects, uses, shares, and protects personal information obtained through our website at summitservices.co and through direct communications with us. By submitting your information through our website or by contacting us, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you submit a contact inquiry, respond to our outreach, or communicate with us directly. This information may include:

• Identity and contact details: Your full name, email address, and phone number.
• Service information: The service address and a description of the home or business and the work you are requesting.
• Job details: Any details about the issue or project you choose to share with us to help us understand your needs (e.g., the type of service, the equipment involved, or the timing you are hoping for).
• Communication consent records: Whether you have consented to receive SMS text messages, marketing communications, and/or transactional communications from us, along with the date and method of that consent.
• Browser and analytics data: We automatically collect certain technical data when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, referring URL, and device type. This data is collected through standard web analytics tools.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government identification numbers through our website.

3. How We Use Your Information

Summit Services Co. uses the personal information we collect for the following purposes:

• Responding to inquiries: To contact you, answer your questions, and follow up on the service request you have described.
• Preparing estimates: To assess the job and prepare a free, written estimate for the work at your service address.
• SMS and email communications: To send you text messages and emails related to your inquiry, estimate, or scheduled work, and, where you have opted in, to send marketing communications, subject to the terms described in Sections 4 and 5 below.
• Internal CRM and business operations: To maintain records of our communications and transactions, manage our internal customer relationship management system, and improve our services.
• Analytics and website improvement: To understand how visitors use our website and to make improvements to the user experience and content.
• Legal and compliance purposes: To meet our legal obligations and enforce our rights.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. SMS & Text Message Communications

Summit Services Co. may send text messages (SMS) to the phone number you provide, subject to your consent. The following terms apply to our SMS communications:

• Consent: By checking the SMS or transactional communications consent box on our contact form, you expressly consent to receive text messages from Summit Services Co. at the phone number you provide. Your consent to receive text messages is not a condition of booking any service or using any of our services.
• Message types: SMS messages may include responses to your inquiry, appointment reminders, estimate and scheduling updates, and follow-up communications related to a current or potential job.
• Message frequency: Message frequency varies. You may receive up to 10 messages per month depending on the status of your inquiry or transaction. We will not send excessive or unsolicited messages.
• Carrier fees: Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.
• How to opt out: You may opt out of receiving text messages at any time by replying STOP to any message we send you. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-consent. You may also opt out by contacting us directly using the contact information in Section 15.
• Help: Reply HELP to any message for assistance, or contact us at hello@summitservices.co.
• No sharing of consent: We will never sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.

Summit Services Co. complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws governing text message communications.

5. Marketing Communications

If you opt in to marketing communications on our contact form, Summit Services Co. may send you periodic email or SMS messages that include newsletters, seasonal maintenance reminders, educational content about home and commercial systems, promotions, and company news.

Marketing communications are entirely optional and are sent only to individuals who have affirmatively opted in. You may withdraw your consent and unsubscribe from marketing communications at any time by:

• Clicking the “unsubscribe” link included at the bottom of any marketing email we send; or
• Replying STOP to any marketing text message; or
• Contacting us directly at hello@summitservices.co.

Opting out of marketing communications will not affect your receipt of transactional or non-marketing communications related to an active inquiry or transaction.

6. Transactional & Non-Marketing Communications

Regardless of your marketing preferences, Summit Services Co. may send you non-marketing communications that are necessary to service your inquiry or complete a job. These transactional communications include:

• Confirmation that your inquiry has been received
• Appointment reminders and scheduling confirmations
• Estimate details and approved scope of work
• Job status updates and start-date coordination
• Follow-up messages related to a current or recently completed job
• Responses to questions or requests you initiate

Transactional communications are sent based on your expressed interest in our services. If you no longer wish to receive any communications from us, including transactional messages, you may contact us at hello@summitservices.co or call (512) 555-0100 to request removal from our contact list. Please note that opting out of all communications may affect our ability to complete any job you have requested.

7. Data Sharing

Summit Services Co. does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.

We may share your information in the following limited circumstances:

• Trade partners and suppliers: When completing a job, we may share relevant information with subcontractors, equipment suppliers, or permitting authorities directly involved in performing the work. Such sharing is limited to what is necessary to complete the job and is governed by applicable confidentiality standards.
• Technology service providers: We use third-party platforms, including Supabase (database hosting) and Vercel (website hosting), to operate our business. We also use third-party messaging platforms to send and receive text messages on our behalf. These providers process data on our behalf under contractual obligations and may not use your information for their own purposes.
• Scheduling and lead-management tools: We use third-party customer relationship management and scheduling software to receive service requests from our website forms, manage customer contact lists, and coordinate appointments. Information submitted through our request forms is transmitted to and stored by these providers on our behalf. They are contractually bound not to use your information for their own marketing purposes.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Summit Services Co., our customers, or others.

8. Data Retention

We retain personal information for as long as is reasonably necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Specifically:

• Inquiry records: Information submitted through our contact form is retained for a minimum of three (3) years from the date of submission, or until you request deletion, whichever comes first, unless a transaction results from the inquiry (see below).
• Job records: If your inquiry results in completed work, we retain records related to that job for a minimum of seven (7) years from the completion date, in accordance with applicable Texas business and tax record-keeping requirements.
• Analytics data: Aggregated and anonymized website analytics data may be retained indefinitely.

You may request deletion of your personal information at any time by contacting us as described in Section 15. We will honor deletion requests subject to any legal obligations that require us to retain certain records.

9. Data Security

Summit Services Co. takes the security of your personal information seriously. We implement reasonable technical and organizational safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Access controls that limit who within our organization can view personal information
• Use of reputable third-party infrastructure providers (Supabase, Vercel) with industry-standard security practices

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your experience and to collect analytics data about how visitors use the site. Specifically:

• Essential cookies: Cookies that are necessary for the website to function properly (e.g., session management).
• Analytics cookies: We use web analytics tools to understand aggregate traffic patterns, popular pages, and user behavior on our website. This data is used in anonymized or aggregated form and is not used to personally identify individual visitors.

You can control the use of cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to external websites and resources operated by third parties. Summit Services Co. is not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

12. Your Rights Under Texas Law

As a resident of Texas or a person whose information is processed in connection with our Texas operations, you have certain rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to deletion: You may request that we delete your personal information, subject to any legal retention obligations described in Section 8.
• Right to opt out of communications: You may opt out of marketing and SMS communications at any time as described in Sections 4 and 5.
• Right to non-discrimination: We will not discriminate against you for exercising any of the rights described in this policy.

To exercise any of these rights, please contact us using the information in Section 15. We will respond to your request within a reasonable time and in accordance with applicable Texas law.

13. Children’s Privacy

Our website and services are intended for adults aged 18 and older. Summit Services Co. does not knowingly collect personal information from individuals under the age of 18. Our services involve home and commercial work arrangements, which require legal capacity to contract and are not directed at minors. If we become aware that we have inadvertently collected personal information from a person under 18, we will promptly delete that information. If you believe we have collected information from a minor, please contact us immediately at hello@summitservices.co.

14. Changes to This Policy

Summit Services Co. reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services following the posting of changes to this policy constitutes your acceptance of those changes. If we make changes that materially affect how we handle information you have previously provided, we will make reasonable efforts to notify you directly.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Summit Services Co. handles your personal information, please contact us using any of the following methods:

• Email: hello@summitservices.co
• Phone: (512) 555-0100
• Mailing address: Summit Services Co., Austin, TX

We will make reasonable efforts to respond to all privacy-related inquiries within 30 days of receipt.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the State of Texas.